Flight Delayed or Cancelled? — Claim Your Compensation (PDF)

Your flight arrived more than 3 hours late, or was cancelled at the last minute? You may be entitled to €250, €400 or €600 per passenger (£220, £350 or £520 under UK rules), on top of a refund or rerouting. This guide explains in plain English whether your flight qualifies, how much you can claim, and how to do it yourself, without giving a cut to a claims company.

It is based on EU Regulation 261/2004, its UK equivalent, rulings of the Court of Justice of the European Union, and official sources such as the UK Civil Aviation Authority.

What you get

• The guide as a PDF (19 pages, 8 chapters)
• The 2-minute test to find out if your flight qualifies
• The amounts by distance, and the traps to know: connections, arrival time, rerouting
• "Extraordinary circumstances": what the airline can claim, and what it can't
• The plan if the airline says no or doesn't reply: dispute resolution, regulators, deadlines
• 4 printable tools: airport checklist, claim letter, letter before action, claim tracker

Contents

1. Is your flight covered?
2. How much you can get
3. Your rights at the airport, even without compensation
4. When airlines blame "extraordinary circumstances"
5. Claim it yourself, step by step
6. If the airline says no, or doesn't reply
7. Using a claims company: when it's worth it
8. What the EU reform will change

Who is it for?

Passengers on flights departing from the EU or the UK, or arriving in the EU or the UK on an EU or UK airline, including travelers from the US, Canada and Australia on those flights.

Important

This guide provides general legal information. It is not legal advice, and it does not guarantee you will be compensated: every case depends on the facts and on the airline's response. Information up to date as of November 2026; an EU reform is expected to apply around mid-2027.

FAQ

How do I receive the guide?
Right after payment, by email, with your download link.

My flight was months ago. Is it too late?
Not necessarily. Time limits depend on the country where you claim, and they are often several years. The guide explains them.

Can I read it on my phone?
Yes. It's a PDF: it opens on phones, tablets and computers, and the tools can be printed.

What if the file doesn't work?
Write to us via the Contact page: we'll replace it or refund you. The conditions are in our refund policy.